Our Commitment
At Dermot Garland Photography Print Store, your satisfaction is my priority. I strive to provide the highest quality prints and customer service. If for any reason you are not completely satisfied with your purchase, my returns policy is designed to ensure a smooth and hassle-free process.
Eligibility for Returns
- Time Frame: You may return any item within 30 days of receipt.
- Condition: Items must be in their original condition, undamaged, and in the original packaging.
Non-Returnable Items
- Custom Orders: Items that have been personalized or customized.
- Sale Items: Items purchased on sale or with a discount are final and cannot be returned.
Return Process
- Contact Us: Before returning an item, please contact our customer service at [email address] to initiate the return process. Include your order number and the reason for the return.
- Shipping: Once your return is approved, we will provide you with the return shipping address. You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
- Packaging: Pack the item securely in its original packaging, including all paperwork, parts, and accessories.
- Shipping Method: Use a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your returned item.
Refunds
- Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
- Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items with obvious signs of use, any item not in its original condition, or items damaged for reasons not due to our error).
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [email address] and send your item to the return address provided.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at dermot@wyld.ie with details and photos of the damage. We will arrange for a replacement or refund as quickly as possible.
Contact Us
For any questions regarding returns or our policy, please contact us at:
- Email: dermot@wyld.ie
- Phone: 00353858266612
- Address: WYLD, Unit 1D, Earlscourt Industrial Estate, Churchtown, Dublin, Ireland.
Thank you for shopping with Wyld Photography Print Store. We value your business and are committed to ensuring you have a positive experience with us.
This policy ensures clarity and sets expectations for your customers, making it easier for them to understand the process and for you to handle returns efficiently.
